Finelinens.com Return Policy

Finelinens.com wants you to be fully satisfied with every item you purchase from us online. If you are not satisfied with an item that you have purchased online, you may return the item within 15 days for a full refund of the purchase price, minus the shipping, handling or other charges. Items returned between 15-30 days will incur a 10% restocking fee and no items will be accepted for returns after 30 days.

The item(s) must be returned in new shelf ready condition(as you received it out of the box), in original packaging, and with all paperwork and accessories to ensure full credit. Laundered items will not be accepted and items with animal hair will also not be accepted. Please call or email before returning an item.

Please Return All Items to:
Fine Linens 
1193 Lexington Ave
New York,NY 10028

Please note the following manufacturer return policies for certain brands:

SDH Linens - Returns or exchanges will only be accepted if items are sent back in their original packaging and not opened in any way. "Please note the manufacturer of these items does not accept opened packages for restocking. Consequently, all SDH items are considered "custom" items and are therefore non-returnable unless the merchandise is defective (or the package is unopened)." A 10% restocking fee will be applied to items that comply to the above policy. 

No returns or exchanges accepted for custom items such as Monograms, Bonjour Linens, John Atkinson(If orders are canceled before monogramming begins there will be a charge to stop production).

Please note for all items being exchanged, you will be required to pay a flat fee for re-shipping orders. Shipping rates below:

$500.00 or less - $12.00 flat shipping rate

$500.00 or more - $20.00 flat shipping rate

Refunds and Exchanges

In order to receive a refund or exchange, all items must be returned in their original packaging and in its original condition – labels must still be attached. It must come back in shelf ready condition which means we can put it back on our shelf and sell it to the next customer who would like to purchase it. Laundered items will not be accepted. If we receive returns that do not comply with our policy, they will be sent back to you with no credit issued. This decision is based on our company and the manufacturer's judgment. You will also incur a shipping charge from us to return the merchandise. Items on sale are considered clearance items, and thus are non-refundable. There are no returns or exchanges on items 30 days after purchased. You can expect to receive your refund within 15 days of us receiving your returned products. You will be refunded all costs (including shipping) if the return is a result of a manufacturer error.

Return Instructions

If you would like to make a return, please email us at sales@finelinens.com or call us at 212-737-2123 or 877-454-6366 for a Return Authorization Number.  Please put the RAN in the box with the merchandise.  Ship your return PREPAID AND INSURED for the full purchase price by a trackable carrier (e.g. UPS or FEDEX). If you ship via United States Postal Service, we recommend that you request a receipt signature. We also recommend that you insure the package for the full purchase price. Finelinens.com will not take responsibility for items lost or damaged without insurance. Please include your name and order number in the package. We will not be responsible for items you return directly to the manufacturer.

Please Return All Items to:
Fine Linens 
1193 Lexington Ave
New York,NY 10028