Returns
We would like you to be satisfied with every item you purchase from us. For some reason you are not satisfied with your purchase, you may return it to us less a 10% restocking fee or a store credit for your full amount ordered.
Sferra Brothers can be returned with no restocking fee within 15 days of receiving your items. You may return it after the initial 15 days or purchase however you will incur a 10% restocking fee
Ann Gish can be returned for a 25% restocking fee on all unopened merchandise.
There are no returns or exchanges on custom items such as Monogramming, Bonjour Linens and John Atkinson.
If you are exchanging an item the restocking fee MAY* be waived; however you will be required to pay a flat fee for re-shipping.
0.00-500.00- $12.00 flat shipping rate
500.00+- $20.00 flat shipping rate
- Please contact customer service at 212-737-2123 to discuss your exchange.*
All items must be returned in their original packaging, and in their original condition with their labels still attached. SDH Linens cannot be taken out of their original packaging. Laundered items will not be accepted. If we receive returns that do not comply, they will be returned to you and no credits will be issued. You will also incur a shipping charge for us to return the merchandise to you.
Items on sale are considered clearance items and are not returnable.
Credit
You can expect a refund within 15 days of our receiving your returned products. You will be refunded the shipping costs if the return is a result of a manufacturer error.
Return Instructions
If you would like to make a return, please email us at sales@finelinens.com or call us at 212-737-2123 for a Return Authorization Number. Please put that RMA in the box with the returning merchandise. Ship your return PREPAID AND INSURED for the full purchase price by a trackable carrier such as UPS or FEDEX. If you ship via United States Postal Service, we recommend that you request a receipt signature. We recommend that you insure the package for the full purchase price. Items lost or damaged without insurance will be the responsibility of the customer. Please include your name and order number in the package.
Please Return All Items to:
Fine Linens
1193 Lexington Ave
New York,NY 10028