Finelinens.com wants you to be fully satisfied with every item you purchase online. If you are not fully satisfied with an item, you may return the item within 15 days from when you received it for a full refund of the purchase price (minus shipping, handling or other charges). Items returned between 15-30 days will incur a 10% restocking fee. No items will be accepted for returns after 30 days.

For all Returns and Exchanges:

Items must be returned in new shelf ready condition - in its original packaging - and all paperwork and accessories included in the return to ensure full credit. Items that have been used or laundered will not be accepted. NO ANIMAL HAIR ACCEPTED ON RETURNED MERCHANDISE. Please call or email before returning an item and see below instructions.

If we receive returns that do not comply with our above policy, they will be sent back with no credit issued. This decision is based on our company and the manufacturer's judgment. You will also incur a shipping charge to return the merchandise. Items on clearance are non-refundable.

You can expect to receive your merchandise refund within 15 days of when Finelinens.com receives your return. You will be refunded all costs (including shipping) if the return is a result of a manufacturer error.  

Return Instructions

If you would like to make a return, please email us at sales@finelinens.com or call 212-737-2123 or 877-454-6366 (toll-free) for a Return Authorization Number. 

Please include the Return Authorization Number in the box with the merchandise.  Please include your name and order number in the package.

Ship your return PREPAID AND INSURED for the full purchase price by a trackable carrier (e.g. UPS or FEDEX). If you ship via United States Postal Service, we recommend that you request a receipt signature. We also recommend that you insure the package for the full purchase price. Finelinens.com will not take responsibility for items lost or damaged without insurance.

Please Return All Items to:
Fine Linens 
1193 Lexington Ave
New York, NY 10028

Fine Linens will not be responsible for items you return directly to the manufacturer, which will result in a 20% restocking fee.

For all items being exchanged, you are required to pay a flat rate for re-shipping orders. Shipping rates below:

$500.00 or less - $12.00 flat rate

$500.00 or more - $20.00 flat rate

Additional Manufacturer Return Policies:

SDH Linens (excludes Legna), Dea Linens, Ann Gish and Anichini 

Returns or exchanges will only be accepted if items are sent back in their original packaging and unopened. Please note the manufacturer of these items does not accept opened packages for restocking. Consequently, all SDH, DEA and Anichini items are considered "custom" items and are therefore non-returnable unless the merchandise is defective (or the package is unopened). A 10% restocking fee will be applied to items that comply with the above policy. 

No returns or exchanges accepted for custom items such as Monogrammed items, Clearance items, Bonjour Linens, St. Geneve, John Atkinson, Henry & Henrietta, Abyss & Habidecor and fabric (If orders are canceled before monogramming begins there will be a charge to stop production).