Frequently Asked Questions

How do I place an order online?

Ordering online at is as easy as 1, 2, 3! Please browse through our selection of luxury linens, towels and tablecloths. Once you select an item, add it to your shopping cart. You will be able to view your order at the top of the page. If you decide to remove an item, please click the remove button from the cart and your order will automatically update.

If you have any questions or would like to place your order over the phone, please call us at 212-737-2123 or 877-454-6366. A customer service representative will be available to assist you 24 hours a day. You can also email us at or select the Chat Now icon at the top of the webpage to speak with a live customer service representative.

Will I be charged New York State sales tax?

Only items shipped within New York State will be charged an additional 8.875% state sales tax.

What forms of payment do you accept? accepts PayPal and the following credit cards: American Express, Visa, MasterCard and Discover. According to their policy, all credit cards must be charged within 7 days after placing an order, including custom orders that take longer to ship. PayPal and international credit card orders are charged same day. Please contact us if you have questions on our payment policy.

How can I change or cancel an existing order?

After you have placed an order online and received your order confirmation number, you will not be able to make changes on our website. To change or cancel an order prior to shipment, please contact customer service at or via phone at 212-737-2123 or 877-454-6366.

Please be advised that orders are processed quickly and we are unable to change or cancel your order once it is in the shipping phase. Please see our return policy for options after your order has been shipped. (***We also reserve the right to change or cancel any order we deem necessary whether that be a price issue or some other issue that may arise.)

If I’m a decorator can I apply for a discount? is pleased to offer discounts to qualified interior designers, architects, contractors and commercial organizations.

To Apply for our Trade program please fill out the appropriate forms on the link below

Once we receive this we will give you a coupon code that you can use online for all your future order.

Where do I send comments and feedback to?

We welcome all comments, suggestions and ideas that will make your online or in-store shopping experience more enjoyable. Tell us how we can help by contacting Fine Linens at We would love to hear from you!

What is the Fine Linens Privacy Policy?

As our online customer, you can be assured that the security of the information you provide is of the utmost importance to us. We will treat your credit card number and personal data with the same high standards of confidentiality that we provide our in-store customers. A dedicated 128 bit encrypted server utilizing the latest industry standard E-commerce technology ensures that your credit card and personal identification information is secure in transmission. We will never sell or exchange information about our online or in-store customers to third parties.

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***Some Exclusions May Apply