Return & Exchange Policy

Your Satisfaction is Important to Us

Fine Linens wants you to be fully satisfied with every item you purchase online. If you are not fully satisfied, you may return or exchange unused merchandise in its original packaging within 30 days from when you received it. Please see below for details and instructions and restrictions on making returns.

If there is something you do not see below, please do not hesitate to call us at 877-454-6366 or feel free to email us.

RETURNS

If your return is a result of manufacturer error, you will be refunded all costs (including shipping & handling). If you're return is NOT a result of a manufacturer error then your return will apply to the below restrictions.

15 Days of Receipt
You get a full refund, excluding shipping costs (To the Trade Program members will be charged for the free shipping option if orders are returned to us as well as the return Shipping Back).

No returns accepted after 30 days.

You can expect to receive your refund within 15 days of when Fine Linens receives your return.

Exchanges

For all items being exchanged, you are required to pay a flat rate for re-shipping orders. Shipping rates below:

  • $500.00 or less - $12.00 flat rate
  • $500.00 or more - $20.00 flat rate

Restrictions

Merchandise must comply with the following:
  • Is unused and unlaundered
  • Is free of animal hair
  • Is In original packaging & shelf-ready condition the same way you received iti
The following items are not returnable:
  • Custom Made-to-Order items, Fabric by the Yard, Monogrammed items, and clearance items are not accepted for returns
  • Pillows and Comforters (Down or Fake Down) are not allowed to be taken out of the packaging and dressed on your bed or in your personal merchandise
  • Certain brands are ineligible for return; please see details for specific manufacturer return policies.

    Bella Notte, Schlossberg,Surya Dea Linens, John Atkinson, Alicia Adams, Cottimaryanne, Anne de Solene, Legacy Home, Home Treasures, Stamattina Linens,Juliska, Mike + Ally, Matteo, Le jacquard Francais, Nancy Koltes, Aiden Gray, Garnier Thiebaut, Selamat, Designers Guild, Yala, Zentique, custom items, and fabric: No returns or exchanges accepted.

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***Some Exclusions May Apply